At Milo Globe Trotter, we strive to provide high-quality travel products and ensure customer satisfaction. However, we understand that issues may arise, and we offer a return and refund policy under specific conditions.
1. Return Eligibility
We only accept returns in the following cases:
- You received a damaged or defective product.
- You received the wrong item that differs from what was ordered.
To be eligible for a return, the item must be:
- Unused and in its original packaging.
- Reported to us within 48 hours of delivery.
2. How to Request a Return
To initiate a return, please follow these steps:
- Contact us at [email protected] within 48 hours of receiving your order.
- Provide your order details, a description of the issue, and clear photos of the product.
- Our team will review your request and provide further instructions.
3. Refund Process
- Once your return is approved, we will arrange for the pickup of the item.
- After receiving and inspecting the returned product, we will process a refund or replacement.
4. Non-Returnable Items
We do not accept returns for:
- Change of mind after purchase.
- Products damaged due to misuse or mishandling.
- Items reported after 48 hours of delivery.
5. Cancellations
- Orders can only be canceled before shipment by emailing us at [email protected].
- Once shipped, cancellations will not be accepted.
We appreciate your understanding and cooperation. If you have any questions, feel free to contact us at [email protected].